Frequently Asked Questions (FAQs)
Payment and Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are your store prices listed in?
A: Our store prices are listed in US Dollars (USD).
Shipping and Delivery
Q: Do you have physical stores or is it online-only?
A: We currently do not have physical stores. We operate exclusively online.
Q: Do you ship internationally?
A: Yes, we ship to almost every country worldwide.
International orders may be subject to import taxes, duties, and customs fees applied once your shipment reaches the destination country. We cannot predict what these fees will be. For more information on your country’s customs policies, don't hesitate to get in touch with your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may provide information on accepted payment methods for these fees upon delivery.
Q: Do I need to sign for the delivery?
A: No signature is required for delivery.
Q: Where do you ship products from?
A: We ship from our warehouses in the United States, the United Kingdom, Singapore, or China. We work directly with trusted suppliers worldwide, allowing us to pass savings directly to our customers and provide exceptional products at competitive prices.
We sample every item and even visit factories to ensure the highest quality and sustainable practices.
Q: How long does it take to ship my product?
A: It takes 2–3 business days to process and ship your product.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product is shipped.
Returns and Exchanges
Q: How do I return or replace my item?
A: We firmly believe in the quality of our products, which is why we offer a 30-day risk-free money-back guarantee (excluding return shipping fees).
If for any reason you are not satisfied with your product, simply return it to us, and we will refund or exchange your product (your choice) within 30 days, no questions asked.
Please contact us via email at (email) first, and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping fees are your responsibility. We do not provide return shipping labels.
⚠️ Also, please note that any returns sent to us without prior contact with our customer service team will not be accepted.
Order Confirmation and Cancellation
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or junk folder, as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 6–8 hours. If you wish to cancel your order for any reason, please send us a message via the "Contact Us" page.
Additional Support
Q: What if I still need help?
A: That’s what we’re here for! Please send us a message via the "Contact Us" page.